DeyoDeyo author
Simon Choi
최준호
Simon writes Deyo's practical research on support knowledge, answer quality, human handoff, and day-to-day AI support operations.
Recent articles
View all articlesSetup, widget, and operations · August 13, 2026
How to Add an AI Customer Support Chatbot to Your Website
A Deyo-grounded guide to “How to Add an AI Customer Support Chatbot to Your Website,” covering the website embed script and installation verification and allowed domains and public-widget security.
Read articleSmall SaaS use cases · August 13, 2026
How to Support Product Onboarding Questions with an AI Chatbot
A Deyo-grounded guide to “How to Support Product Onboarding Questions with an AI Chatbot,” covering guidance for product-use and onboarding questions and choosing among website, file, and Q&A sources.
Read articleAI support foundations · August 13, 2026
AI Chatbot vs AI Agent for Customer Support
A Deyo-grounded guide to “AI Chatbot vs AI Agent for Customer Support,” covering the boundary between guidance and system actions and answers grounded in approved knowledge.
Read articleAI support foundations · August 13, 2026
What Is AI Customer Support? A Complete Guide for Small Teams
A Deyo-grounded guide to “What Is AI Customer Support? A Complete Guide for Small Teams,” covering the support problem and the automation boundary and separating repetitive questions from exceptions.
Read articleAI support foundations · August 13, 2026
How to Build AI-Powered Customer Self-Service
A Deyo-grounded guide to “How to Build AI-Powered Customer Self-Service,” covering a path for customers to resolve routine issues themselves and choosing among website, file, and Q&A sources.
Read articleAI support foundations · August 13, 2026
AI Customer Support vs Live Chat: What to Use and When
A Deyo-grounded guide to “AI Customer Support vs Live Chat: What to Use and When,” covering the division of work between AI support and live chat and separating repetitive questions from exceptions.
Read article